Refund policy

At California DTF, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help.

Returns

1. Eligibility for Returns:
   • Items must be unused and in the same condition that you received them.
   • Items must be in the original packaging.
   • A receipt or proof of purchase is required.
2. Return Period:
   • You have 30 days from the date you received your item to request a return.
3. Non-Returnable Items:
   • Custom orders
   • Items that have been used or altered

Refunds

1. Refund Process:
   • Once we receive your item, we will inspect it and notify you that we have received your returned item.
   • We will immediately notify you of the status of your refund after inspecting the item.
2. Refund Approval:
   • If your return is approved, we will initiate a refund to your original method of payment.
   • You will receive the credit within a certain number of days, depending on your card issuer’s policies.
3. Partial Refunds:
   • In certain situations, only partial refunds are granted (if applicable), such as items that are returned more than 30 days after delivery.

Shipping

1. Return Shipping Costs:
   • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
2. Shipping Refunds:
   • If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

1. Damaged or Defective Items:
   • We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [email protected] and send your item to: California DTF, 3150 Hilltop Mall Road, Suite 36, Richmond, CA 94806, United States.

Contact Us

If you have any questions on how to return your item to us, please contact us at:

Email: [email protected]
Address: California DTF, 3150 Hilltop Mall Road, Suite 36, Richmond, CA 94806, United States
Phone: +1 510-367-3039

Thank you for shopping with California DTF. We appreciate your business and are committed to providing you with the highest quality products and customer service.